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Product x ITIL® Matrix
The following shows the mapping between the ITIL-Processes and our products.
The Author of all documents is an
 and is "ITIL Foundation" certified.
ITIL® is a trademark of the OGC - Office of Government Commerce,
www.itil.co.uk.
The documents are neither approved nor sponsored by OGC.
To prevent that you trigger the ITIL-processes Incident Management
and Problem Management too often we recommend the repeated execution of
Other ITIL® Resources
The web links below link to content of other Organizations. Mercury Consulting Ltd. has no influence on that content.
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