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Application Support

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SOX (Sarbanes Oxley Act) requires that all duties are clearly assigned.
Real-World Experience shows that the borders between DBA and Application support are astonishing UNclear!
Don't leave any room for discussion that's "the other, but not we". Execute a self assessment using our template - and be prepared for surprise!

DBA and Application Support:
Job-Description and Self-Assessment.


Checklist to ensure that all 60 DBA-duties are assigned:
System DBA, Development DBA and Application DBA versus Application Support


If you have just a job role "DBA", but not a dedicated job role "Application DBA" those 19 duties must be explicitly assigned to either "Application Support" or to the "DBA" - otherwise they might not be executed!

Detect unassigned tasks before an auditor reports them !

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Sooner or later you will need it....
Template: Systems- and Operations Handbook
Undocumented systems are a high risk and often reported in audits. This template helps you to establish the required documentation.
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The documentation template filled out for each interface will significantly improve your system documentation. Latest during troubleshooting the first problem you will either quickly find a hint - or realize that "in that empty box there should be the answer". If you don't have time now to document your at least 100 interfaces - do it latest then for that interface where you are just solving a problem.
There is one problem Mercury's template can't solve: The interface might be the connection between two systems developed and operated by two different teams - who will fill it out ? Having two documents - "From System A to handover-point" and a second "From handover-point into System B" is not the optimum. But our real world experience shows that both teams doing that together in one meeting not only gets that done, but additionally significantly improves the understanding of the data exchange in both teams!
Enterprise Application Integration (EAI):

Requirements, Checklist and Template for Planning, Defining and Documenting Application Interfaces

( Requirements Checklist 36 pages, Template for Operational Documentation 8 pages)
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